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Street lighting added to Cardiff Gov app

If you’ve downloaded the Cardiff Gov app on your mobile devices, you can now report issues with street lighting in the city.

The latest release of the app, available to download on the Google Play Store or Apple’s App store, allows you to tell the council about a street lighting fault, pinpointing its exact location on in-app map.

The new function is the latest to be added to the app, which has now been downloaded almost 77,000 times since its launch, with almost 1,400 downloads last month alone.

The street lighting reporting joins other functions, including checking your waste collection day, reporting persistent problem parking, reporting dog fouling and managing your council tax account.

The app is just one of digital ways residents and customers can get in touch with the council.

The council’s chatbot, BOBi, handled 5,194 conversations in May, while 244,000 people visited and viewed 531,000 pages.

While trends show that more customers are choosing to contact the council digitally, its contact centre Connect to Cardiff (C2C) answered almost 23,000 calls last month, including the centre’s nine millionth call since the operation began in 2001.

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